Teamwork and Collaboration
For the company our employees are the partner as well as the most crucial asset. Only through the employees’ spontaneous participation can the company exercise its potentiality. The whole company can create a management achievement only by the mutual support & collaboration among all the divisions. We insist on leading with innovation for “the only unchanged principle for the world is that the world is constantly changing.” While the technology is changing so rapidly nowadays, the best solution is nothing but to raise our own ability for innovation.
Excellent Product Quality
“Quality is the competitive edge of GIGA SOLAR.” We take pride in providing our customers with high-quality products because we firmly believe that “quality is the best strategy for competitiveness.” With ISO 9001 & ISO 14001 certifications obtained, we guarantee the best of the product quality. Besides, we provide courses such as TQM, SPC, Reliability Engineering and etc. on a regular basis and the staff concerned must attend some within a time frame. We keep doing self-check and check on every step for the quality with a severe SOP regarding any components used here and any products to be delivered to our customers. We would make sure the product to be delivered is in accordance with a series of quality assurance standards by measuring the equipment and performing calibration periodically in order to ensure the product conforms to the specifications. By doing these we can minimize the customer complaints about the quality issue and also deliver the product of superior quality to each of our customers with conscience as well as confidence.
“Sincere Service and Customer First.” Expect for the communication before selling any products, we firmly believe that “it is the beginning of our service after the product is sent to the customer.” We place emphasis on product quality and the responses from our customers are the best feedback for us. We have professional sales, quality-assurance staff, customer service staff to prove omnidirectional service and consulting for our customers. We always deal with the inquiries timely and try to get to the bottom of a problem and solve it for our customers. In addition, by dividing the sales areas, we can serve each customer from the nearest service center as well as develop any specific products under strategy with customers, make strategic sales plans of certain product combination, provide technical consulting and quality service in order to strengthen our competitiveness in the market.
“To care about the globe and respect for every life.” This is one of the most important social responsibilities as a global villager. We insist that each should be in accordance with the environmental standards of the latest generation no matter it is regarding materials, supplies, package or recycle of waste materials. We firmly believe that under the everlasting step-by-step operation of our company, what we leave to the world is the green footprint symbolizing our care for the globe. We will continue to implement the idea of energy saving and environmental protection and fulfill our responsibility as a global citizen.